All Flowered Up Too

So, I ordered a lovely arrangement for my one year anniversary with my girlfriend online. I was several states over on a work trip. I wrote the message out with instructions to cross out a certain word. In the part of the order that asked more detailed instructions I reiterated that I wanted the word crossed out and to please do NOT write the message verbatim. And just to be certain I called and spoke to a lady to verify that the message would be written as instructed and she looked into it and confirmed that they wouldn’t be. She claimed that she would even make a note on the order to write the correct message. I got home from my trip and the flowers were beautiful… but UPDATE.. Mistakes were made on both sides of the transaction. To err is human. If you read these comments you’ll find that they clearly care about the satisfaction of the customer as well as the reputation of their business. Like the others have stated, I received a call from them. They were very kind, apologetic and eager to resolve any dissatisfaction on my end. These things happen. No reason to besmirch a business. The flowers were beautiful and that’s all that matters. Going back to 5 stars.

Edit** My mom received a new bouquet today, cookies and apology note. They went above and beyond to correct and I appreciate that! Updating my review from 2 to 5. Appreciate the response from the owner. Thank you! Paid $100 dollars + 30 for delivery and tax for a deluxe bouquet and specifically called and asked that they add in the notes for the order to please not add Lillie's as substitutes if the flowers shown in the picture were not available. Yet for the second year in a row my mom received the flower bouquet with Lillie's in it. Probably shame on me for using them twice? Either way the flowers looked nice enough, just not sure if they were deluxe or not, and really adding lilies frustrated me as I called and specifically asked for no lilies...

Wonderful staff! Thank you so much for the lovely arrangements, which are still gorgeous a week later. You all really go above and beyond. Thank you!